How Do I Grant Reseller Access?
Reseller Access should only be given to Users who need to enter the Reseller Portal
Written by Bradley Riley
Updated at September 23rd, 2025
Table of Contents
Reseller Access allows a User to access the Reseller Portal and add/edit client Teams. Reseller Access should only be granted to Users who will need to enter the Reseller Portal, which would commonly include key staff who would be administering or supporting customers with their BrainStation accounts. Creating a Team for your internal staff is recommended so that all Users with Reseller Access can be kept there to avoid accidentally granting Reseller Access to a client.
Please Note:
Users who access the Reseller Portal will be able to change Reseller subscription preferences, add, edit, & delete Teams, and change User permissions.
Granting Reseller Access:
- Enter the Reseller Portal.
- Select the Teams tab from the left-side menu.
- Find the Team for your internal staff and click the Login icon.
- This will allow you to enter the Team Management Portal for that Team.
- In the Team Management Portal, select the Members tab from the left-side menu.
- Click List from the drop-down list.
- Select the Action icon next to the User to whom you would like to grant Reseller Access.
- Click Promote/Demote from the pop-out menu.
- This opens the User Status box.
- Check the Reseller Access box.
Please Note:
This is the same screen any client Team Leaders will see when promoting other Team Leaders. The only difference is that Team Leaders will not see an option to grant Reseller Access.
- Select Update Status.
- When a User has Reseller Access, you will be able to see it on the List page.
