Bigger Brains Knowledge Base

Creating a Team Assistant

Published July 10th, 2025 by Bradley Riley

A Team Assistant can report on usage and assign courses to Users within BrainStation. Team Assistants were created to assign and report on courses, without being able to change Course Visibility through the Team Management Portal. Please Note: Users with Reseller Access and/or Team Leader access can create Team Assistants. Creating a Team Assi

How to Share a Lesson

Published August 15th, 2025 by Bradley Riley

When taking a course in BrainStation, you may come across a lesson that would be helpful to share with a colleague or peer. There are three ways that a User can share a course lesson. Share by Email: Send a direct link to a specific lesson through email, with an optional custom message. Share in Microsoft Teams: Send a direct link directly into a

ConnectWise PSA Integration - User Import

Published December 29th, 2025 by Bradley Riley

You can easily import end-users from ConnectWise PSA into BrainStation with our ConnectWise Integration. To connect to your Reseller Portal, you'll need the following information from ConnectWise. Company ID: This is the subdomain part of your ConnectWise URL. For example, if you access ConnectWise at https://biggerbrains.connectwise.com, your Com

Fixing Firewall Issues

Published February 20th, 2026 by Bradley Riley

Occasionally Bigger Brains courses may be blocked or partially blocked by a network firewall. Please Note: The symptoms of a firewall issue may include: A blank screen where content should be showing (especially the video window). An error referencing an expired or invalid license when the customer's license is still valid. Videos displaying but n

Overview of Our Self-Updating SCORM Files

Published February 20th, 2026 by Bradley Riley

For Bigger Brains courses licensed through our licensing server, the course content may automatically update. This is most commonly used when a course receives a Handout after publication, or new translations are available, but it may also be used when course lessons need to be updated, added, or removed. Each time a User opens a licensed SCORM co

Course Scoring in SCORM & AICC Packages

Published February 20th, 2026 by Bradley Riley

The handling of scoring varies across Learning Management Systems (LMS), but this article includes general information about how Bigger Brains courses report learner progress. Bigger Brains courses report two numbers back to the LMS, a Completion percentage and a Score. Please Note: Your course may not include Knowledge Checks (KC). Knowledge Chec

What Granular Permissions are Available?

Published July 10th, 2025 by Bradley Riley

Before You Get Started: There are four primary permission levels for members inside BrainStation. In this article, we’ll explain the granular permissions of each level and outline the features they can access. User: A User without any special access is the lowest permission tier within BrainStation and the UMS. Users will never access the Reseller

What Happens When My Licenses are Used Up?

Published February 20th, 2026 by Bradley Riley

The Bigger Brains Licensing Server registers each unique User who accesses a course. Each course is tracked separately, so that if a clients has 100 User Licenses for a library, each course in the library allows up to 100 unique Users. When 90% of the User Licenses are in use, the course will highlight in yellow on the course download page. If Lic

Creating a Subteam

Published August 12th, 2025 by Bradley Riley

Grouping Users makes it easier to assign Courses and Learning Paths to multiple people at once. In BrainStation, you can create a Subteam to assign Courses and run reports for that group. This grouping feature is often used for departments, locations, or permission-based groups inside an organization. Please Note: Both Team Leaders and Team Assist

Creating a Learning Path

Published August 6th, 2025 by Bradley Riley

A Learning Path is a group of related courses that can be assigned as a single unit, making it easier to manage and track. For example, when onboarding new hires, you might group mandatory courses such as sexual harassment, diversity and inclusion, and bystander awareness into one Learning Path, allowing you to assign and monitor them just like a si

Using a Corporate License

Published February 20th, 2026 by Bradley Riley

The Bigger Brains eLearning app is free inside the Microsoft Teams app store. This app allows anyone to view Bigger Brains content inside Microsoft Teams. Please Note: A User with Team Assistant or Team Leader access can add the Bigger Brains eLearning app for all Users in their organization. Accessing Through a Tab: In any Chat or Chan

Licensing Requirements

Published February 20th, 2026 by Bradley Riley

When accessing the Bigger Brains eLearning app, our system will automatically check the User's Microsoft ID. A free version of the app is available, showing a handful of sample courses, with no purchase requirements. In order to fully use the Microsoft Teams app, you will need an active Microsoft Teams account and a subscription to Bigger Brains.

Overview of the My Courses Page

Published August 20th, 2025 by Bradley Riley

When you log in to BrainStation, you’ll land on the My Courses page. This article will serve as a walkthrough of the My Courses page, helping you understand where to find your courses, what each tab represents, and how to navigate as a User. The My Courses page includes five tabs: Active Overdue Completed Favorites Recommended Each tab shows the

FAQs: Microsoft Teams App

Published May 1st, 2025 by Bradley Riley

Q: If courses are completed in the Teams app, will they show as completed in BrainStation? A: Yes, currently progress in the Teams app is linked to any progress in BrainStation. Q: Will Users receive a Certificate of Completion or Digital Badge for completing a course in the Teams App? A: Yes, these work the same as they do in BrainStatio

How to Hide Courses in BrainStation

Published July 31st, 2025 by Bradley Riley

By default, all Users in BrainStation will see the entire library of Bigger Brains content. This can include courses that are not relevant for them, such as old versions of Microsoft Office (Office 2016/Office 2019), or Sexual Harassment courses for other states. There is a Course Visibility feature which allows Resellers and Team Leaders to adjust

How to Grant Reseller Access

Published June 6th, 2025 by Bradley Riley

Reseller Access allows a User to access the Reseller Portal and add/edit client Teams. Reseller Access should only be granted to Users who will need to enter the Reseller Portal, which would commonly include key staff who would be administering or supporting customers with their BrainStation accounts. Creating a Team for your internal staff is recom

Setting Up the Microsoft Teams App

Published February 20th, 2026 by Bradley Riley

The Bigger Brains eLearning app is free inside the Microsoft Teams app store. This app allows anyone to view Bigger Brains content inside Microsoft Teams. Please Note: Any User can add the Bigger Brains eLearning app, unless prevented by organization settings or policy. A User with Team Assistant or Team Leader access can also add the app for all

Exploring the Team Management Portal

Published January 15th, 2026 by Bradley Riley

The Team Management Portal is where individuals can create Users for a Team. There are lots of possibilities for Team or User customization within the Team Management Portal, so this article will present an overview of what can be found within. Please Note: The Team Management Portal can only be accessed by Users with Team Leader access. If a Team

Creating and Viewing Reports

Published February 13th, 2026 by Bradley Riley

Every User in BrainStation can view a report that outlines the courses they have started and the progress they have made in each. Depending on whether a User has Team Assistant or Team Leader access, they may be able to access more in-depth reports. As a User: As a User within BrainStation, you will only be able to view the Learner Report and De

Logging in to the Reseller Portal

Published June 6th, 2025 by Bradley Riley

If you are a User with Reseller Access trying to access the Reseller Portal, you will login page at brainstationlms.com. Rest assured, accessing the Reseller Portal is an easy process. Please Note: Only Users with Reseller Access will be able to enter the Reseller Portal. If you have recently joined the BiggerMSP Program, the login credentials pr

Autotask PSA Integration - User Import

Published December 10th, 2025 by Bradley Riley

You can easily import end-users from Autotask PSA into BrainStation with our Autotask Integration. To connect to your Reseller Portal, you'll need the following information from Autotask PSA: API Username API Secret Please Note: This is an import, not a sync, so when Users are added or deleted in Autotask, it will not automatically be reflected

BrainStation Glossary

Published February 11th, 2026 by Bradley Riley

These terms are used throughout BrainStation and our knowledge base articles. Because they can be confusing, here's how we use them: Learning Management System (LMS): A Learning Management System (LMS) is a platform to delivering training. Our LMS platform is called BrainStation, and it's designed to make it easy to find and access eLearning cours

Team Dashboard Overview

Published February 16th, 2026 by Bradley Riley

When a User is granted Team Assistant or Team Leader access, they are able to reach the Team Dashboard in BrainStation. A User without special permissions will see a header menu that only shows their own course reports. When a User is granted Team Assistant or Team Leader access, the Report page, changes to a Team Dashboard. Exploring the Te

Entra ID - User Import & Sync

Published November 5th, 2025 by Bradley Riley

Your Users in BrainStation can be imported or synced from your Microsoft 365 tenant using the Bigger Brains integration with Entra ID. There are two methods for syncing Microsoft Users to BrainStation. Both methods are available through the Team Management Portal. OAuth Enterprise App Please Note: The OAuth mechanism is easier to implement and is

Subscribing to a Public Sequence

Published February 23rd, 2026 by Bradley Riley

Public Sequences are provided via the BrainBot.ai website, and do not include any Sequences created by Creators. Please Note: Sequences created by Creators are private and must be accessed via a Link or Invitation. Log in to www.brainbot.ai. Click on the Subscribe to a Sequence button. The default Sequence is A BrainBot Demo, and the d

Building Custom Courses Within BrainStation

Published February 12th, 2026 by Bradley Riley

In BrainStation, you can create custom courses for your Team via the CourseBuilder. Please Note: In order to create custom courses within BrainStation, your User account will need Team Assistant or Team Leader access. Accessing the CourseBuilder: Access the Team Dashboard. Select CourseBuilder from the dashboard menu. Creating a Custo

How to Capture Browser Console Logs

Published December 11th, 2025 by Bradley Riley

Google Chrome: Open the page where the issue happens. Press F12 or: Windows: Ctrl + Shift + I Mac: Cmd + Option + I The Developer Tools will open. Click the Console tab. Try to repeat the issue so the logs appear. Right-click inside the console and select Copy Console. Paste the console into a .docx, .log or .txt file. Send the

Opening & Starting a Course

Published October 7th, 2025 by Bradley Riley

Inside BrainStation, you can access courses from the My Courses page, as well as the Content Library. Both areas offer quick access to the full range of courses available to you, making it easy to start learning whenever you’re ready. Opening a Course: Click on any course card to open it. Once you open a course, you will see the following: S

Dark Mode - How to Turn it On/Off

Published January 7th, 2026 by Bradley Riley

BrainStation will automatically detect when your browser or device is set to Dark Mode, and adjust accordingly. You also have the ability to turn Dark Mode on or off whenever you would like. From the User Profile Menu: Open BrainStation. Click on the User profile in the top-right corner. Here you will see a toggle option to turn Dark Mode on &am

Adding & Editing Users in a Team

Published October 7th, 2025 by Bradley Riley

When a User has Team Leader access they have access to everything within the Team Management Portal. A Team Leader is responsible for managing Users and learning activities within a single Team. Each Team Leader can assign courses, control course visibility, create custom content, and run progress reports. While a Team can have multiple Team Leaders

Earning Digital Badges & Certificates of Completion

Published October 17th, 2025 by Bradley Riley

When a course is completed, it will be listed under the Completed tab on the My Courses page. All Bigger Brains courses will grant you a Certificate of Completion and Digital Badge once the course is completed. Please Note: Certificates and Digital Badges can be accessed and downloaded at any time after a course has been completed. You can find f

HaloPSA Integration - User Import

Published December 10th, 2025 by Bradley Riley

You can easily import end-users from HaloPSA into BrainStation with our HaloPSA Integration. To start, follow this guide to create an API Application in your HaloPSA account: Using the HaloAPI To connect to your Reseller Portal, you'll need the following information from HaloPSA. If you need help retrieving any of these, please contact HaloPSA sup

Resetting Your Password

Published February 23rd, 2026 by Bradley Riley

There are two ways to reset your password: when you try to log in to BrainStation and from within your BrainStation profile. Let's review both. Logging In to BrainStation: Select Forgot Password. Enter the email associated with your User account. Select Submit. You will receive the following screen. An email will be sent to the email

Logging in to BrainStation

Published August 1st, 2025 by Bradley Riley

Thank you for choosing Bigger Brains, now get ready to access your courses in BrainStation! There are three main ways you can access our learning portal, BrainStation. BrainStation Credentials: Using a username and password from BrainStation. Microsoft Credentials: Using the username and password associated with your Microsoft account. You shoul

Setting Assignments & Editing Them

Published February 16th, 2026 by Bradley Riley

Users with Team Assistant or Team Leader access can assign courses and/or Learning Paths to other Users on their Team. Assignments can be edited at any time. This article covers making and editing assignments. Assign Courses to a User: Enter the Team Dashboard. Select Course Assignment from the dashboard menu. Click Assign Courses to Learner fro

Sharing Custom Courses Outside BrainStation

Published December 30th, 2025 by Bradley Riley

Formal learning, with progress tracking, due dates, and completion certificates, is important, but sometimes it can be useful to publish an eLearning course in an informal setting, such as on a website or social media. While this may lose the tracking and reporting benefits of formal learning, it makes it very easy for any casual user to find and ac

Creating a Team Leader

Published June 6th, 2025 by Bradley Riley

A Team Leader is most often someone from a client's company with the authority to assign courses and report on usage within their Team. There can be multiple Team Leaders on a Team. Team Leaders can create custom content, run reports, and assign courses inside BrainStation. Through the Team Management Portal, Team Leaders can manage Users, adjust Te

Favorite Courses to Watch Next

Published October 17th, 2025 by Bradley Riley

As you scroll through courses in BrainStation, you will notice that there is a Heart icon that can be selected on the course cards. This Heart icon allows you to favorite a course so you can easily return to it. Creating a Favorite Course List: Find a course you would like to bookmark. Click the Heart icon. The Heart icon will turn green wh

Creating & Editing a Team

Published July 30th, 2025 by Bradley Riley

Teams can be created from the Reseller Portal. In most cases, a Team will represent a client organization or a group of similar individuals such as Individual Sales or Staff Use. To add a client organization to the Reseller Portal, their company must be added as a Team. Please Note: Only Users with Reseller Access can access the Reseller Portal an

How to Add a Logo to a Team

Published October 24th, 2025 by Bradley Riley

Access the Team Management Portal. Select Themes from the left-side menu. Select Choose File. Once you have selected the file you would like to use as a logo, click Open. You will see your selected file as it will appear in BrainStation. Click Save. Please Note: You can change your logo as often as necessary. If you need to update your logo