Teams App FAQs

1. If I complete a course in the Teams app, does it show as completed in the Online Classroom (BrainStation)? #

Yes, currently progress in the Teams app is linked to any progress in BrainStation.

2. Will users receive a Certificate of Completion for complete a course in the Teams App? #

Yes, these work the same as they do in BrainStation.

3. If we add custom courses in the Online Classroom will they show up in the Teams App? #

Yes, currently the Teams app can show Bigger Brains courses as well as custom-made courses. The same goes for Learning Paths.

4. My user sees a “Your license cannot be validated” message when accessing the tab in Teams, why is that? #

Most often this is because the user does not have an account setup in your Bigger Brains portal. Adding the user in the portal should resolve the issue. In limited cases it may occur because the Teams ID does not match the email address of the user. This happens most often with the free personal version of Microsoft Teams, but can also happen in Microsoft 365 environments which are not using Microsoft 365 for email services. In those cases the Teams ID may be reported as something like chip@biggerbrains.onmicrosoft.com. Creating the user account in Bigger Brains with that onmicrosoft.com id may resolve the issue.

5. My user is asking me for their license ID, where do I find that? #

In most cases there is no license ID if you are using the Bigger Brains MSP portal. Many users choose the “Corporate” license (instead of “Individual” license) which will prompt for a license ID. Ask the user to create the tab with the “Individual” license option instead.