FAQs: Bigger Brains eLearning App
Everything you may need to know about using the Bigger Brains eLearning app.
Written by Bradley Riley
Updated at June 3rd, 2026
Table of Contents
Q: If courses are completed in the Bigger Brains eLearning app, will they show as completed in BrainStation?
A: Yes, currently progress in the Bigger Brains eLearning app is linked to any progress in BrainStation.
Q: Will Users receive a Certificate of Completion or Digital Badge for completing a course in the Bigger Brains eLearning app?
A: Yes, these work the same as they do in BrainStation.
Q: Will custom built courses from BrainStation show up in the Bigger Brains eLearning app?
A: Yes, currently the Bigger Brains eLearning app can show Bigger Brains courses as well as courses built in the CourseBuilder. The same goes for Learning Paths.
Q: Why is a User is seeing “Your license cannot be validated” when accessing the Tab in Teams?
A: Most often, this is because the User does not have a BrainStation account set up. Adding the User to the Portal should resolve the issue. In limited cases, it may occur because the Teams ID does not match the User’s email address. This happens most often with the free personal version of Microsoft Teams, but it can also happen in Microsoft 365 environments that are not using Microsoft 365 for email services. In those cases, the Teams ID may be reported as something like nolan@lumivaco.onmicrosoft.com. Creating the User account in BrainStation with that onmicrosoft.com ID may resolve the issue.
Q: A User is asking me for their license ID, where do I find that?
A: If you are using BrainStation, there is usually no license ID. Many Users choose the Corporate license which prompts for a license ID. If you use BrainStation, ask the User to create the Tab with the Individual license option instead. If you use our courses in SCORM format, contact your Administrator for your corporate license ID.
Q: How do I promote Users to be a Team Leader?
A: If you use the Individual license option, this article will explain the process. If you use the Corporate license, you must email support@bigger-brains.com for information on Team Leader capabilities. Corporate license customers do not have full Team Leader capabilities, but can upgrade to add BrainStation to their account to get full features.