You can easily import end-users from Connectwise into Bigger Brains / BrainStation with our Connectwise PSA Integration.

You will need the following information from Connectwise in order to connect to your Reseller portal with Bigger Brains:

• Company ID - this is the subdomain part of your Connectwise URL, for example if you access Connectwise at https"biggerbrains.connectwise.com, your Company ID is usually “biggerbrains” (in this example). 
• Site URL: This is the full URL y ou use to access Connectwise, e.g. https://biggerbrains.connectwise.com 
• Client ID: This is the Bigger Brains client ID, wfwerwe
• Public Key and Private Key

The Public and Private Keys are generated inside the client’s ConnectWise Manage portal by:

• Logging into ConnectWise Manage with appropriate permissions.
• Navigating to System > Members > API Members.
• Selecting the member (user) for API access or creating a dedicated API user.
• Opening the API Keys tab and generating a new key pair.
• Copying the Private Key immediately as it will not be shown again.

These are the values you will enter in the Bigger Brains portal, so copy them to a safe document.

From your Bigger Brains Reseller portal, browse to the Team where you would like to add users.  Clck the three dot menu for that team, and choose PSA Import:

All PSA options are shown, including Connectwise.  In the Connectwise fields, enter the information previously noted. 

Select the “Load Groups” button.

If the credentials are entered correctly this will display a list of users in your Connectwise account:

Use the “Select Group” option at the top to filter the user list to the specific client you wish to import to this Team. (Note the Team name is listed in the breadcrumbs for confirmation): 

All users for this Group / Client will be displayed. If the user has an email address and is not already added in BrainStation, you'll see a checkbox by each name.  If a user is already added or does not have an email, you'll see a red X instead. 

Select the members you would like to add, then choose Import to bring those users into BrainStation. 

Note: This is an import, not a sync, so when users are added or deleted in Connectwise it will not be automatically reflected here.

Your Connectwise credentials are stored with your Reseller account, so you will not need to enter them every time. Anytime you add or edit a Team you can click the “PSA Import” option to access your Connectwise information without needing to re-enter your credentials. However, these credentials are only available through your reseller account – if your clients are adding their own users they will not have access to the stored Connectwise credentials.