Google Chrome:

• Open the page where the issue happens.

• Press F12 or:
  • Windows: Ctrl + Shift + I
  • Mac: Cmd + Option + I
• The Developer Tools will open.

• Click the Console tab.

• Try to repeat the issue so the logs appear.
• Right-click inside the console and select Copy Console.

• Paste the console into a .docx, .log or .txt file.

• Send the saved file to the Bigger Brains support team.

Microsoft Edge:

• Open the page with the issue.

• Press F12 or:
  • Windows: Ctrl + Shift + I
  • Mac: Cmd + Option + I

• Click the Console tab.

• Try to repeat the issue so the logs appear.
• Right-click inside the console and select Save as… (or copy all messages).

• Paste the console into a .docx, .log or .txt file.

• Send the file to the Bigger Brains support team.

Mozilla Firefox:

• Open the page with the problem.

• Press F12 or:
  • Windows: Ctrl + Shift + K
  • Mac: Cmd + Option + K
• This opens the Web Console.

• Perform the steps that cause the error.
• Click inside the Console tab.

• Right-click and then choose Select All.

• Right-click again and select Copy all Messages.

• Paste into a .docx, .log or .txt file.

• Send the saved file to the Bigger Brains support team.

Safari (Mac only):

For the first time only:

• Open Safari.
• Go to Safari, Settings, then Advanced.
• Tick Show Develop menu in menu bar.

Then capture logs:

• Open the problematic page.

• Right-click on the page and select Inspect Element.

• Switch to the Console tab.

• Select the most recent error log.
• Right-click and choose Copy Selected.

• Paste the console into a .docx, .log or .txt file.
• Send the file to the Bigger Brains support team.